Parkers Chauffeurs is committed to protecting your privacy and handling your personal data in a safe and responsible way. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, make an enquiry, or use our services.
This policy should be read alongside any other privacy notice or fair processing notice we may provide from time to time.
Parkers Chauffeurs is a premium chauffeur and concierge service operating in the UK and beyond. For the purposes of data protection law, Parkers Chauffeurs is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details below:
Email: enquiries@parkerschauffeurs.com
Phone: 0333 666 1777
Address: Central Point, 202-206 Linthorpe Road, Middlesbrough TS1 3QW
We may collect and process the following types of personal data:
Identity data such as your name, title and company name.
Contact data such as your email address, phone number and address.
Travel data such as pickup and drop-off locations, flight details, rail information and itinerary preferences.
Booking data such as dates, times, vehicle preferences and special requirements.
Payment data such as billing details and transaction information.
Technical data such as IP address, browser type, device information and website usage.
Communication data such as any correspondence you send to us by email, phone or through our website.
Marketing data such as your preferences for receiving marketing communications from us.
We use your personal data for the following purposes:
To respond to enquiries and provide quotes.
To manage bookings and deliver our chauffeur and concierge services.
To communicate with you about your journey, booking or account.
To provide event transport and logistical support.
To process payments and manage invoicing.
To improve our website, services and client experience.
To send marketing communications where you have given consent or where we are otherwise permitted to do so.
To comply with legal and regulatory obligations.
We only process your personal data where we have a lawful basis to do so. This may include:
Contract: where processing is necessary to provide our services or take steps before entering into a contract.
Legitimate interests: where processing is necessary for our business interests and does not override your rights.
Consent: where you have given clear permission for us to process your data, for example for marketing.
Legal obligation: where we must process your information to comply with the law.
We may share your personal data with trusted third parties where necessary to provide our services or run our business. These may include:
Chauffeurs and operational staff.
Payment processors.
IT, website hosting and software providers.
Professional advisers such as accountants and legal advisers.
Event partners, hotels, venues and other service providers where required for your booking.
Regulatory authorities or law enforcement where required by law.
We only share the information necessary for the relevant purpose and require third parties to handle your data appropriately.
As Parkers Chauffeurs may provide services in the UK and internationally, your personal data may occasionally be transferred outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with data protection law.
We only keep your personal data for as long as necessary for the purposes for which it was collected, including for legal, accounting or reporting requirements. When your information is no longer needed, it will be securely deleted or anonymised.
Our website uses cookies and similar technologies to improve user experience, analyse site performance and support marketing activity. For more information, please see our Cookie Policy.
We may send you marketing communications where you have opted in or where we are otherwise permitted to do so. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Depending on the circumstances, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request transfer of your data in a portable format.
If you would like to exercise any of these rights, please contact us using the details above.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. While we work hard to keep your data secure, no system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations. Any updates will be published on this page with a revised last updated date.
If you are unhappy with how we have used your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).
